ERRIFY PRIVACY POLICY
1. Information We Collect
We may collect:
Account Information
Name
Phone number
Location and address details
Identity Verification Data
Identity data submitted for KYC checks through Dojah
Government-issued ID number
NIN verification details (where applicable)
Supporting KYC details and passport photo/image uploads (where applicable)
Verification status
Selfie or biometric confirmation (if required via third party)
Payment Information
Payment details are processed securely through Paystack
Transaction history
Payout and transfer-related records
Errify does not store full card details.
Usage Data
Device information
IP address
Log data
App usage behavior
2. How We Use Your Information
We use your information to:
Create and manage accounts
Match Clients and Agents
Process payments
Support payouts and transfers
Prevent fraud
Verify identity
Provide support
Improve services
Comply with legal obligations
3. Sharing of Information
We do not sell personal data.
We may share information:
Between Clients and Agents to complete tasks
With payment providers such as Paystack for payment processing and payouts
With identity verification providers such as Dojah for KYC checks
With hosting providers (e.g., cloud infrastructure)
With email communication providers to send account and service updates
When required by law
4. International Users
Although Errify is registered in Nigeria, the Platform may be accessed globally.
By using Errify, you consent to data processing in jurisdictions where our service providers operate.
5. Data Retention
We retain data:
Only as long as necessary to provide the service and for legitimate business or legal purposes
As long as your account is active, where needed for service delivery
As required by law and financial compliance obligations
As needed for fraud prevention, audits, payment reconciliation, tax/accounting records, and dispute resolution
Payment, payout, compliance, audit, fraud, and dispute-related information may be retained longer where required
6. Data Security
We implement reasonable technical and organizational security measures.
However, no system is 100% secure.
7. Your Rights
You may:
Access your profile information
Update your profile information
Request account deletion and deletion of associated personal data
Contact support for privacy questions or data inquiries
8. Account Deletion
You can request account deletion through the app's delete account flow or via our official delete-account page.
We will process deletion requests in line with applicable laws and our internal security procedures.
Deletion may not result in immediate removal of all records, and some information may be retained where necessary for legal obligations, fraud prevention, dispute resolution, enforcement of platform rules, payment reconciliation, tax/accounting records, or security purposes.
9. Children’s Privacy
Errify is not intended for users under 18.
10. Third-Party Services
Errify uses third-party services for:
Paystack - payment processing and payout/transfer support
Dojah - identity verification and KYC
Cloud and hosting infrastructure providers
Email communication providers
These providers operate under their own privacy policies.
11. Contact
For privacy inquiries, contact: